Testimonials & Quotes

Words from colleagues, supervisors, and my own philosophy on leadership and operations.

Natacha Lago

Cement Plant Manager• Suwannee American Cement

"Luiza does a good job managing her employees, both the easy ones and the difficult ones."

"Luiza communicates well with management and with peers, in and out of the plant. We always know what she is working on and status of issues."

"Luiza has taken exceptional ownership of KPIs, with many actions done to improve them. She was relentless on finding ways to improve them, taking control, not accepting excuses. Great job!"

"Luiza never gives up on a problem until it is solved and finds many different ways to attack it from different fronts."

"Luiza understands priorities and her commitment is second to none. She is always focused on the results, and every day acting to improve our performance. She exceeds our expectations!"

Alberto Calleros

Cement Plant Manager• Martin Marietta Materials

"You lead by example, make appropriate and sound decisions, even when no clear solution exists, are able to discern what needs to be done well now and what can be improved upon later."

"You treat people with respect and exhibit a positive attitude, independent of their opinion or disagreement with you. You maintain a calm demeanor in stressful situations."

"Luiza inspires others with your desire for excellence and continuous improvement. She has a deep commitment to the Company and its culture, especially in regard to the safety and welfare of her colleagues."

Jim King

Cement Plant Manager• Buzzi Unicem

"Luiza is a team player always ready to accept a challenge and tackles all assignments with a positive attitude and a smile. She is technically competent and professionally capable. She is a great asset to any organization."

Pierre Vignier

Utilities Project Coordinator• City of Port St. Lucie

"[Luiza’s training presentations] …speak of creativity, are user friendly, inviting, and have chemistry. Videos are perfect length to capture the audience…they are easy to understand. The colors blend nicely and are pleasing to the eyes. Great job! This is your calling!"

Will Lovins

Professional Colleague

"[Luiza] presents a unique training experience for operators with its scientific and first-principals approach to continued operator education."

Dave Klingensmith

Retired Senior Operator• City of Tempe

"On Luiza’s training: 'This is cool! I think the industry needs something like this. I think it will do well!'"

Employee Recognition Committee

Committee• City of Tempe

"[Luiza] …responded after hours with professionalism and treated a critical moment as a routine problem-solving exercise. We want to express our gratitude for her dedication and commitment exhibited last night to ensure success."

"[Luiza and her team] …worked for hours to resolve critical electrical and process issues resulting from the [thunderstorm] outage. The team worked together and performed a difficult task in an outstanding manner to bring the Plant online again. Their dedication, expertise, timeliness, and willingness to perform beyond normal operational duties made a success possible, contributing to the wellbeing of the community."

My Leadership Philosophy

Guiding principles that define my approach to operations and people.

"The drive for excellence … is continuous though-out the production process. From the quarry loaders to the kiln operators to the cement packers, everyone is aware of and promotes the quality of our product. You can’t sell it if it’s not up to snuff."

"I enjoy nurturing, enabling and motivating my crew to become a team. I proactively build positive relationships not only between my crew and me, but between the crew members themselves. I have been rewarded by seeing marked improvement in their morale!"

"Our Quality strives to achieve a higher standard of quality. Our department is forward-looking. We create ownership of the work and value-added in the workmanship. We drive to inspire each other towards success and strive to build a world-class lab using world-class people. Because it is those people who do the job."

"Everything starts with safety."

"Training is something I deeply respect. Training equals improvement. I don’t accept 'I don’t know.' I’m trying to change this attitude by introducing learning in ways that stimulate your thinking ability in new and exciting ways."

"Be gentle with yourself and with others."

"Feeling 'judged' and feeling 'respected' don’t usually occur together. Remember the difference between dialogue and debate."